Policies

TERMS AND CONDITIONS


Welcome to Oarma, if you have any questions after reading this agreement, please contact us. This website www.oarma.com.au is operated in English, Trading as the business name Oarma, ABN 13 479 108 706 These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using this website of our service, or shopping via our showroom you approve that you have read, understood, and agree to be bound by these Terms. Without prior notice at any time, these terms and conditions are subject to change at our sole discretion. Therefore, we recommend that you read the following carefully before placing your order. ________________________ USE OF THIS WEBSITE In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. __________________________ RETENTION OF RIGHT TO CHANGE OFFERING AND TERMS We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. __________________________ LINKS This Website may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Oarma is not responsible for the operation of, or content located on, or through, any such site. Our Privacy Policy does not apply to third party web sites and we are by not liable for the privacy policy adopted by those web sites.




PURCHASING AGREEMENT


PRICES Prices shown on this website are in AUD and include GST of 10%. Prices are subject to change at our sole discretion, without prior notice at any time. The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. When purchasing an item, you agree that you are responsible for reading the full item listing before making a commitment to purchase and you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. __________________________ SIZING Our garments have been constructed to reflect the Oarma sizing chart that is custom to our label. Our size chart indicates approximate body measurements, not garment measurements, and may not reflect your usual size in regular clothing. If your body measurements fall in-between sizes, we recommend choosing a larger size. Should you have any doubt with this, our team will be delighted to support you with the best size according to your body measurements and the specific Oarma garment. Each garment is made to order and it is your responsibility to take your measurements correctly and use our Sizing Chart to choose your size accordingly. When purchasing a garment it is agreed that you have read and understood the sizing chart and how to take my measurements. You understand that if you have had the help of a stylist to determine the best size for your body, it is still your responsibility to use the sizing chart and guide to order the correct size. You understand that once your order has been confirmed, you cannot change the size of garment as the garment goes into production as soon as Oarma receives and confirms the order. You understand that the garment may need alterations (including the hem being shortened) to get the perfect fit and that is not the responsibility of Oarma. You also understand that you need to allow sufficient time for alterations before your wedding date. __________________________ RETURNS AND REFUND POLICY Each Oarma Garment is made to order therefore we cannot offer refunds or exchanges due to change of mind or incorrect ordering. For hygiene reasons we do not offer refunds on our accessories. In the unlikely situation that you find a fault or have an issue with your garment or accessories please contact us directly at studio@oarma.com.au within 5 days of receiving your order. We will assist you directly to try our best to resolve any issues. __________________________ ALTERATIONS We do not provide an alterations service. We recommend that you contact a local skilled tailor to assist you with the final alterations of your garment for a perfect fit on your wedding/wear date. We will not be liable for the result, neither the cost of alterations. __________________________ CARE GUIDE Oarma garments are made from a range of delicate fabrics like silk and tulle and must be carefully worn and maintained. These fabrics can easily pull and sometimes minor pulls may occur and this will not be considered a fault by Oarma. Avoid contact with abrasive surfaces to protect the fabric from damage and care should be taken when wearing jewellery, watches, perfume etc. Care for your Oarma garment by specialist dry cleaning only. __________________________ FABRICS & IMPERFECTIONS Silk is a natural fibre and therefore may have slight imperfections in the fabric, that are not faults. These imperfections are simply natural occurrences due to the nature of silk. Fabric sample swatches may vary slightly from sample to garment. This is due to the variations in fabric batches from our suppliers. __________________________ HANDCRAFTED We work carefully to ensure our reproductions are exact, however, all our garments are handcrafted, and there may be small variations between your garment and the one photographed. Likewise, there may be slight variations in the fabrics from our suppliers this is do mainly to different batches. Colours are displayed as accurately as possible, however as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of colour will be accurate.




PRIVACY POLICY


PERSONAL DATA Oarma will collect your personal data (name, phone no., email, address and wedding/wear date) to process your order, support your experience throughout this website including the online booking system, and when interacting with us in person, by email and social media. We keep your personal data for as long as we find it necessary to achieve the purpose for which they were collected. We are always delighted to receive photos of you wearing an Oarma garment and truly appreciate when we may use these on our website and social media. Please send your images to mail@oarma.com.au If for any reason you want your data or photos erased, we fully respect that and will do so immediately. Please send us an email at mail@oarma.com.au with your request. __________________________ COOKIE POLICY To make this website work properly and provide a better user experience, we use small data files called cookies on your computer, tablet or mobile device. Cookies will store information about your actions and preferences and provide anonymous tracking data to third party applications like Google Analytics.